Repeat prescription request
The flow is visually calm and easy to scan, but the final step makes a request look more certain than it is. Fix the confirmation language and urgent-care escape route before testing the smaller interaction details.
Source flow and evidence
Lisinopril
10 mg · 28 tablets
Lisinopril 10 mg
Collect from Market Street Pharmacy
You’re all set
We’ll let you know when it’s ready.
“Done” reads like the prescription was approved
The confirmation says “You’re all set” immediately after submission. The only status shown is a green check.
Fix before testing
Say that the request was sent, show the expected review time, and explain how approval or a question will arrive.
Findings
“Done” reads like the prescription was approved
What we saw
The confirmation says “You’re all set” immediately after submission. The only status shown is a green check.
Why it matters
A patient could believe the medicine is ready and stop checking for a clinic response.
Fix before testing
Say that the request was sent, show the expected review time, and explain how approval or a question will arrive.
Ask in research
After seeing this screen, what would you expect to happen next?
There is no safe path for someone who cannot wait
What we saw
The review screen shows the medicine and submit button, but no timing or urgent alternative.
Why it matters
Someone with no doses left may use a routine request when they need faster help.
Fix before testing
Put the normal response time above the button and add a plain-language route for urgent medicine needs.
Ask in research
What would you do here if you had no tablets left for tonight?
The confirmation drops the medicine details
What we saw
The final screen does not repeat the medicine name, dose, or selected pharmacy.
Why it matters
The user cannot check that the correct request was sent without leaving the screen.
Fix before testing
Repeat the medicine, dose, pharmacy, and request date in a compact receipt.
Ask in research
How would you confirm which medicine you just requested?
What is already working
- ↗The medicine name and dose are easy to scan on the review screen.
- ↗The flow asks for one decision at a time.
Questions for user research
- ↗Do users understand that the clinic still needs to review the request?
- ↗Can a user with no medicine left find the right urgent route?
- ↗What information do users expect to see in the final receipt?